Over the past three years, we have tried to continue to provide the best service possible at Low Fell. The need for veterinary services has become greater than ever. We are managing this situation as best as we can whilst working hard to recruit the right people to expand our teams and meet this growing demand.
In order to continue providing the best urgent and emergency vet cover and routine health care for all our current and new clients, we have made the difficult decision to close our Low Fell branch indefinitely.
This change will come into effect from Monday 12th September 2022.
We are notifying all Low Fell clients either by email or post.
What this means for our clients
We appreciate that many will be disappointed after many years of service at Low Fell.
We are pleased to confirm that all our patients’ clinical histories are held within a secure database accessible at our main site in Heaton. This enables us to continue to give care to our Low Fell patients, without interruptions or delay.
Firstvets Heaton is a larger practice and open longer hours seven days a week giving more appointment availability with our experienced team of vets and nurses, some of whom clients will have met at Low Fell. The practice offers ample parking, more facilities and a greater range of services.
Healthy Pet Club
Memberships of The Healthy Pet Club are held within our secure database and all account details will be accessible by our team in Heaton. Low Fell clients can continue to enjoy the usual discounts and savings at Heaton.
Please note: there will be a change in the Healthy Pet Club reference number, which will be referenced differently on bank statements for the monthly direct debit.
Any concerns regarding membership, please contact firstname.lastname@example.org .
How to contact us
Low Fell clients who have any concerns about the health of their pet, the move to Heaton or who would like to arrange a pre-booked appointment for their pet or to order repeat medication or food, please call our Heaton branch – Telephone: 0191 276 1064
Out of Hours
The Heaton Out of Hours, emergency service is provided by Ayres Veterinary Hospital, 19 Ayres Terrace, North Shields, NE29 0HL
Telephone: 0191 258 6886
Clients unable to attend our practice in Heaton can contact us at Heaton to request a transfer of their pet’s patient history after they have registered with their new practice. We will not automatically transfer any pet’s history until authorised by the client.
Vaccinations and pet’s on Long Term Medication
The pet’s clinical records contain the pet’s vaccination history. On transfer of the pet’s clinical records to a new vet, clients will be able to enquire when vaccinations are due and/or arrange an appointment. The new vet will, of course also continue with any long-term medication that the pet is on. Clients are advised to allow sufficient time for the transfer of their pet’s records to ensure continuity of treatment.
Healthy Pet Club Cancellation
To cancel Healthy Pet Club membership, please email email@example.com
We are very sorry that we are unable to continue to offer veterinary services in Low Fell and thank all our clients for their custom over the years. We hope that our clients will continue to use our services in Heaton where our team look forward to welcoming everyone.
We wish all our clients and their pets the very best for the future.